Pool Care - Troubleshooting

Note: In all cases, taking a water sample to a Goodall Pools Store for analysis is the best solution.

Problem Definition / Cause Example Solution
cloudy water Hazy, murky appearance. Caused by poor filtration, inadequate circulation, water balance, low sanitizer levels and/or lack of routine oxidation.
  • Lo ‘N Slo: Corrects high pH.
  • Strip Kwik or NEW Improved Kleen It: Cleans dirty filter media.
  • Burn Out Extreme or Burn Out 35: Boosts sanitizer levels
algae A common "green" algae that can be free floating or wall-clinging. Ranges in severity from patches on walls and bottoms to entire pools. Can clog filters and create surface damage if left unchecked. greenalgae.gif
  • Banish: Kills all types of swimming pool algae.
  • Spot Kill: Treats green or black algae in white plaster pools.
black algae Forms in cracks and crevices on pool surfaces, especially plaster finishes. Known for skeletal growths that make it impervious to normal chlorine levels. blackalgae.gif
  • Banish: Kills all types of swimming pool algae
  • Spot Kill: Treats green or black algae in white plaster pools.
mustard (yellow) algae A chlorine-resistant form of green algae. Often resembles dirt or sand on bottom or sides of pool. It can be brushed away very easily, but returns quickly. Although it usually creates a large Chlorine demand, it has been known to survive in high levels of Chlorine. mustardalgae.gif
  • Banish: Kills all types of swimming pool algae.
staining Discoloration of pool equipment and surfaces caused by contamination, sunlight and metals in pool water.
  • Stain Remover: Removes most stains from pool surfaces and returns all metals to pool water.
  • Pool Magnet Plus: Ties up metals in pool water.
  • Sparkle-up: Aids physical removal of metals through filter.
pink slime Often categorized as algae, but is actually a bacterial growth. Develops in remote places: inside the skimmer, behind the light, underneath ladder treads, around return fittings, and inside automatic pool cleaners.
  • Super Soluble II: Treats slime in chlorine or bromine pools.
  • Soft Swim Assist: Treats slime in SoftSwim pools.*
  • Successful eradication requires early detection and diligent effort since it has the ability to form a resistance to minimal levels of chlorine and can become more resistant the longer it is left unchecked.
*This product is not available in California.
foam Foam is caused by elevated levels of algicide or a foaming algicide in pools with jetted returns, attached spas or water features
  • Anti-Foam: Eliminates foam quickly.
  • To prevent foam from occurring due to high algicide levels, skip your next scheduled addition of Back Up or switch to non-foaming Algae All 60.
scale Scale formation is caused by high calcium hardness.
  • Scale Inhibitor: Eliminates scale discoloration. Helps prevent scale from forming on pool surfaces and damaging the equipment.
chlorine residual The most common cause of increased chlorine demand is a high level of contaminants.
  • Burn Out Extreme or Burn Out 35: Corrects chlorine levels.
  • Take a water sample to your closest Goodall Pools Store and let them perform a test to help determine the right amount of shock needed.